Our Policies | CalaverasPoolService

OUR PAYMENT POLICIES & TRANSPARENCY

PAYMENTS

WEEKLY/BIWEEKLY SERVICE PAYMENT POLICY

SERVICES RENDERED
PAYMENT POLICY

Our goal at Calaveras Pool Service & Landscape LMS LLC is to provide our customers with the best pool service experience possible. We understand that everyone has different payment preferences, which is why we offer multiple payment options to choose from. Whether you prefer to pay online, by debit or credit card, or by check, Venmo, we've got you covered. If you have any questions about our payment options, please don't hesitate to reach out to us.

Services are provided for Current month, 30 days, Payment is due the 1st of the month and considered late the 10th. A $25 late fee will be administered. If not paid by the 15th of the month, service will be frozen until brought current. If not brought current by 30th, 5% interest will be administered on outstanding balance every 30 days until brought current.

All services (except weekly/bi-weekly pool service) payments are due at time of completion. If not paid within 10 business days, there will be a $25 late fee. If not paid within 15 days a 5% interest applied every 30 days on outstanding balance and legal action could be taken.

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If service can't be perform to your pool or spa, we cannot wait to be let in. This will be considered a successful attempt and you will be still charged a visit, If any issues arise because of missed service (i.e. algae, clarity) this will be an additional trip charge to fix.

POOL COVER PUMPS

It's recommended to have you pool cover plugged in to remove any standing water. If we can't access the pool because the cover pump is not plugged in the outlet to remove the sitting water. You will be rescheduled for a follow-up visit once the pool is accessible. An additional trip charged will be assessed at the time of service.

A service plus chems pricing model is an approach where pool service professionals separate the cost of labor and chemicals in their billing. This means the base service fee covers only the labor, while the chemicals used during pool maintenance are charged separately. This pricing model offers greater transparency for clients and allows pool service providers to better adapt to fluctuating chemical costs.

SERVICE VISIT REPORT

INVOICING BY

We use Quickbooks as our mananging software. Esimates, Invoicing, Payroll, Sales and Reporting for accountability

We use Docu-sign for Service Retenion Contracts. We are a Year-Around Service. Providing Weekly & Bi-weekly Service.

FLEET TRACKING

Our GPS fleet tracking software monitors our entire mobile workforce with increased visibility through our easy-to-use dashboards, detailed maps for routing

The Verizon Connect dashcam solution provides powerful insights into the safety of our fleet. Camera footage helps give context to harsh, unsafe and aggressive driving incidents.

Customers Karma allows Home Service Providers (H.S.P.), to search and leave reviews on Customers addresses, based on previous interactions. These reviews are written by fellow H.S.P., providing insights into Customers payment history, character, working relationship, etc., good, bad or neutral. This information assess the individual's creditworthiness and determine the terms and conditions.

PAYMENT LINKS